Policy and Procedure

How we deliver

What is Policy

Policy is not just a document. It is a collection of principles, rules, and responsibilities that guide how your people manage an issue.

I specialise in policy and process for education, care, and for-purpose organisations where clarity, compliance, and culture must work together.

Policy is effective when people own it and use it. I develop clear policy and efficient processes tailored to your ethos, your legal rules, your roles and responsibilities through four clear steps:

1 Discovery

Identify legal rules about mandatory policies or for specific policy topics.

Review current policies, processes, and examples from comparable organisations. Confirm your preferred positions and options.

Write policy and supporting documents for review and consultation, before approval and implementation.

"Policy is what you do"
- Former Dean of the ANU Crawford School of Public Policy

Why have Policy and Procedure

When you need a clear organisational position on an issue and steps to achieve it consistently to:

• ensure consistent practices and decision‑making

• protect staff, students, and clients

• clarify roles and responsibilities

• improve onboarding and training, and

• strengthen governance and compliance
  

Common examples include clear organisational positions and steps to:

• Identify and manage risk

• Handle internal and external complaints

• Ensure safe, cost-effective staff travel

• Charge fees and manage debt respectfully, efficiently, and legally

Clarify your governance structure and main operations. This identifies relevant laws, policies and processes you need, and how you currently manage these issues.

4 Drafting

3 Analyse options and gaps

2 Analyse obligations

If you need clear, modern policies that reduce risk and support your people, I help you to assess what you have and build better